Choose the right healthcare service to get the care you need and to enable the NHS to help the greatest number of people.

AMBER It is urgent but not life threatening

Struggling with self-harm and suicidal thoughts, or supporting someone who is

Make a safety plan. The Staying Safe website provides information on how to make a safety plan, including video tutorials and online templates to guide you through the process.

Mental health charity Mind provides information on planning for a mental health crisis.

Self-injury Support webchat (for women and girls) is open Tuesday, Wednesday and Thursday from 7pm to 9.30pm.

CALM webchat (for men) is open from 5pm to midnight every day.

Try talking about feelings to a friend or family member.

Work out if feeling a certain way leads to self-harm – for example, when feeling sad or anxious try expressing that emotion in a safer way.

Wait before self-harming – go out for a walk, listen to music, or do something else of interest; the need to self-harm may begin to pass over time.

Try calming breathing exercises or other relaxing activities.

Write down feelings.



Someone is at risk, but there is not an immediate safety risk to their wellbeing

Someone is worried about how they might look after themselves

Someone really needs to talk, or get help for mental health, but it’s not an emergency

Someone is unable to speak to their local NHS urgent mental health helpline

Call 111 or visit


Text “SHOUT” to 85258 (free from all major UK mobile networks) for an anonymous conversation by text message 24/7


Contact a GP Practice


Contact Talking Change if aged sixteen or over and registered with a Portsmouth GP. Self-refer on line or call 0300 123 3934


Call 116 123 to talk to Samaritans

RED It is a life-threatening medical emergency

If life is at risk from:

  • self-injury
  • overdose
  • suicide attempt
  • being unable to keep yourself or someone else safe

If given a crisis line number to use in an emergency, call it.


Call 999, or go immediately to Queen Alexandra Hospital, Cosham.


Call 111