Accessibility statement

This accessibility statement applies to the healthandcare.portsmouth.gov.uk website.

This website has been developed to comply with the WCAG 2.2 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Buttons within the cookie banner are not accessible using the keyboard
  • At 400% zoom and in mobile view, cookie banner content overflows and cannot be scrolled
  • Navigation menus triggered by hover or focus cannot be dismissed without moving the pointer or focus
  • Some elements do not have sufficient colour contrast, including buttons, links, and footer text
  • Some links are not distinguishable from surrounding text without relying on colour
  • Focused elements are obscured by cookie banners or search result overlays
  • The PDF document does not have alternative text for images and has poor colour contrast
  • Known accessibility issues are not listed in the current accessibility statement

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Digital Customer Experience team at Portsmouth City Council:

Email DCE@portsmouthcc.gov.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email hcp@portsmouthcc.gov.uk

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Portsmouth City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Buttons within the cookie banner are not accessible using the keyboard (WCAG 2.1.1)
  • At 400% zoom and in mobile view, cookie banner content overflows and cannot be scrolled (WCAG 1.4.10)
  • Navigation menus triggered by hover or focus cannot be dismissed without moving the pointer or focus (WCAG 1.4.13)
  • Some elements do not have sufficient colour contrast, including buttons, links, and footer text (WCAG 1.4.3)
  • Some links are not distinguishable from surrounding text without relying on colour (WCAG 1.4.1)
  • Focused elements are obscured by cookie banners or search result overlays (WCAG 2.4.11)
  • The PDF document does not have alternative text for images (WCAG 1.1.1) and has poor colour contrast (WCAG 1.4.3)

We aim to fix the above issues by 22 September 2025.

Preparation of this accessibility statement

This statement was prepared on 19 January 2022. It was last reviewed on 02 July 2025.

This website was last tested on 23 June 2025. The test was carried out by the Government Digital Service and Portsmouth City Council’s in-house development team using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).