Around 20,000 patients use Portsmouth’s new 24/7 primary care service

Portsmouth’s new 24/7 Integrated Primary Care Service (IPCS) has already had more than 20,000 patient contacts.
The service, launched at the end of June 2018, offers patients registered with a city GP practice improved choice and access to out-of-hours care.

It has linked three services for patients needing urgent out-of-hospital care – the Acute Visiting Service (AVS); the extended access service and out-of-hours provision.

New figures show that the number of people accessing the service is around 3,000 a month on average.

More than 19,000 patients have used the Extended Access and Out of Hours scheme – around 40% of whom have required a face-to-face appointment, with the others “managed virtually” – by advice or prescription over the phone.

And nearly 2,600 patients have benefited from the Acute Visiting Service. Of the 332 home visits undertaken on behalf of GP practices in December 2018, 95% were managed by the visiting GP in their own home, many of whom will have avoided conveyance to hospital.

Of the 162 patients (7% response) who have so far responded to a new virtual patient feedback mechanism, 96% recommended the service.

Patients particularly praised the quick response time to speak to or see a clinician, the positive attitude, kindness and compassion of staff, the fact that they felt listened to, and that they received treatment when it was needed.

You can read the full story on the CCG website here.